Terms and Conditions

Faithful Threads - Terms and Conditions 

1. Introduction

These terms and conditions (“Terms”) represent the agreement between you and Faithful Threads, hereafter referred to as “we,” “us,” or “our.” By accessing or using our website, purchasing our products, or engaging with our services, you acknowledge and accept these Terms.

2. Custom Clothing Policy

We take care in creating custom clothing that reflects your individual style. Due to the personalized nature of our products, we regret to inform you that we cannot accept returns on items. Each piece of clothing is uniquely tailored to your specifications, and as a result, we do not offer refunds or exchanges.

3. Ordering and Payment

When placing an order with us, you agree to provide accurate, up-to-date, and complete information. All payments are securely processed through our trusted payment gateway. We reserve the right to refuse or cancel any order at our discretion.

4. Shipping and Delivery

We make every effort to ensure your order is delivered within the estimated time frame. However, shipping times may vary. Faithful Threads is not responsible for any delays or issues that may occur during the shipping process.

5. Intellectual Property

All content on our website, including but not limited to images, logos, and designs, is the intellectual property of Faithful Threads and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without our explicit permission.

6. Privacy and Data

We value your privacy and take the protection of your personal information seriously. Our Privacy Policy outlines how we collect, use, and protect your data, in compliance with the Australian Privacy Principles. By using our website and services, you consent to our Privacy Policy.

7. Disclaimer of Warranties

We strive to provide high-quality products, but we make no warranties or representations regarding the suitability or accuracy of the information, products, and services provided. You use our products and services at your own risk.

8. Limitation of Liability

Faithful Threads will not be liable for any direct, indirect, or consequential damages arising from the use of our products or services. In no event shall our liability exceed the purchase price of the product in question.

9. Governing Law and Jurisdiction

These Terms and your use of our website and services are governed by the laws of Australia. Any disputes or legal actions will be subject to the exclusive jurisdiction of the Australian courts.

10. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.

11. Contact Us

If you have any questions or concerns regarding these Terms or any other matter related to Faithful Threads, please contact us at info@faithfulthreads.com.au

By continuing to use our website and services, you signify your agreement with these Terms and Conditions. Thank you for choosing Faithful Threads for your custom clothing needs.